Technology/Support

Frequent Questions

Need Support?

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Virtual Edmond Technology

Please direct all questions regarding the following to your classroom teachers: 

• Assignments, instructional issues, and embedded web tools

• Website navigation and support

• Canvas Course navigation

• Distance learning questions

• General classroom questions 

• iPad apps such as Seesaw, ABC Mouse, Canvas, Enginuity, etc.

• Turn off “Prevent Cross-Site Tracking”
  (Go to settings > Safari and then tap the “Prevent Cross-Site Tracking” slider to make sure it is grey.)

• Upgrade iPad to current IOS
  (Go to settings > General > Software Update then click “download and install” if there is an available update.)

• Clear browsing data
  (Go to settings > Safari then touch the “Clear History and Website Data” link)

If a district-issued iPad, Chromebook, or charger is not working properly, bring the device to the student’s home school.

AT SCHOOL: Students should bring the device to your site Chromebook Manager 

REMOTE LEARNING & VIRTUAL STUDENTS: Hardware support (fixing or replacing lost and damaged devices) will be available at the student’s home school.

Request help using the Online Support Request . We will do our best to respond to support requests within 1 business day. 

Please visit the Student EdTech site for many helpful resources to help your student.

Contact the Technology Department